Legal

Refund Policy

Last updated: 9 November 2026

This policy explains when and how you can get your money back for purchases from Ivano Technologies Ltd (RC 9326735, Nigeria). It forms part of our Terms of Service. Nothing in it limits your rights under the Federal Competition and Consumer Protection Act 2018 or other Nigerian law.

1. What this policy covers

This policy covers products bought on www.ivanotechnologies.com or our product sites and paid for through Paystack. Today that is the Kompleet Founding Lifetime licence (VAT inclusive, one-off payment, priced as shown at checkout). Work we do for clients under a separate written agreement follows the refund terms in that agreement.

2. Change your mind: 14-day refund

If you are not happy with Kompleet for any reason, email us within 14 days of your payment date and we will refund the full amount you paid. You do not need to give a reason.

After a refund, your Kompleet lifetime licence ends and your seat in the 100-seat offer is released. Before we close your access we will give you at least 7 days to export your data.

3. When we always refund, at any time

Whatever the date of purchase, we will refund you in full if:

you were charged more than once for the same purchase (duplicate charge);
your account was debited but the payment failed or the purchase did not complete;
you were charged a different amount from the price shown at checkout;
we cannot provide the access you paid for, for example because we cannot activate your account within 7 days of payment; or
the law requires a refund.

If we discontinue Kompleet, the Terms of Service (section 5.2) explain what happens (at least 90 days' notice and a data export).

4. Payments received after the 100th seat is sold

The Kompleet Founding Lifetime offer is limited to 100 licences, one per named user account. Any payment we receive after the 100th seat has been sold is refunded in full, including VAT, with the Paystack processing fee absorbed by Ivano. You don't need to ask: we tell you by email within 2 working days and process the refund within 5 working days. Paystack then usually returns the money within 3 to 10 working days, depending on your bank. No licence is issued for that payment.

5. When we do not refund

Requests made after the 14-day period, unless section 3 applies.
Where we end your access because you seriously breached our Terms of Service (for example fraud or abuse).
Licences obtained through fraud or unauthorised payments; these are handled with Paystack and the bank as a fraud case.

6. How to ask for a refund

Email support@ivanotechnologies.com with the subject "Refund request" and include:

the name and email address used for the purchase;
the Paystack transaction reference or receipt; and
for section 3 cases, a short description of the problem.

We will confirm receipt within 2 working days.

7. How and when you get your money

We approve or explain a refusal within 5 working days of receiving your request.
Approved refunds go back to the original payment method through Paystack. We cannot refund to a different card or account.
Once we process the refund, Paystack states that customers usually receive it within 3 to 10 working days, depending on your bank (Paystack support article 2127106). We will email you when we have processed it.
You receive the full amount you paid, including VAT. We do not deduct payment processing fees; Ivano bears those costs.

8. Please talk to us before your bank

If something is wrong, or for any payment disputes, email support@ivanotechnologies.com. Most problems can be fixed quickly. If you open a dispute or chargeback with your bank, we will still work with you, but the process is slower for everyone.

9. Questions

hi@ivanotechnologies.com · Ivano Technologies Ltd · RC 9326735 · Shop B18, Saham Plaza, No. 10 Alexandria Crescent, Wuse 2, Abuja, FCT, Nigeria